Group classes consist of six weekly classes, held on the same day and time each week unless a break is mentioned (e.g. holiday). Each class session will be approximately 50 minutes long.
The PetSaver™ Pet CPR/First Aid class consists of one, (approximately) eight-hour workshop on a single day. Breaks are included. In some instances the PetSaver™ class may be scheduled as two sessions on consecutive days.
Mini-courses and seminars consist of one or more sessions, depending on the information and techniques covered. Each class session will be approximately 50 minutes long unless otherwise noted in the scheduling.
Payments for group classes and mini-courses are due in full before your first class. Class spaces are not held or guaranteed unless and until payment in full is made.
In many instances we maintain a waiting list. If you are a “No-call/no-show” on the first class your spot will be given to someone on the list unless you’ve already paid your class fee. No refunds will be given for missed classes.
Sign ups and payments can be made online through our secure payment gateway, or in person. Payments may be made via:
- Cash, in person
- Check, in person or mailed securely via USPS.
- Debit Card and Credit Cards can be accepted in person or through the website.
- We also accept Apple Pay and Android Pay in person.
- PayPal and PayPal Credit (Pay Later) through the website.
- Invoices can also be emailed to you with links to pay securely online.
- Receipts and class confirmations will be emailed out to you ASAP for online payments. If you’d like a receipt for in person payments we’re happy to accommodate you.
Please understand that I keep class sizes small so that you get more personalized attention. Reserving your spot means someone else misses out. No refunds will be given for cancellations received within seven (7) calendar days or less of the first class. Full cancellation requests must be received a minimum of 8 calendar days or more before the week #1 class to receive a full refund, minus a $25 processing fee for group classes, or $5 for mini-courses. In the unfortunate event of your pet’s death or a separation of ownership, refunds for remaining classes will be refunded at the rate of $15 per class. All requests for refunds or credits may take up to 30 days to process.
A minimum of three dogs is required to run a group class (with the exception of thePetSaver™ class where dogs do not come). In the event the minimum is not met, you may use your payment to reserve a spot in a later scheduled class. In the event of a class cancellation you will receive a full refund for any fees paid for that class. Unless otherwise noted in the course description, there are no minimum attendance requirements for mini-courses.
All dogs in classes are required to have a current rabies vaccination certificate. The core vaccinations—parvovirus, distemper, and parainfluenza—are required to be current as well. These will all need to be verified before the start of the first class. You may bring your records with you, or have your vet fax them to (607) 767-6608.
Plan spays or neuters carefully around your intended class schedule. Dogs that have just been spayed or neutered are typically not allowed full activity for a full 7 to 10 days (or more in some cases) from the day of surgery. Therefore, dogs that have just been spayed or neutered will not be allowed in class until a minimum of seven days after their procedure.
Dogs in heat may not attend group classes. For your unspayed dog, please plan class time around heat cycles.
Group classes are not appropriate for reactive or aggressive dogs. Please contact me to discuss training options.
If you need to miss a class, it is possible for a makeup. However, contact is required. I understand that emergencies may arise, so you will need to call or email prior to or up to 24 hours after the missed class. It may be possible to schedule a 1/2 hour makeup session to go over the material, though this is contingent on an open spot on the schedule and it is not guaranteed. No-call-no-shows, therefore, will simply lose that class.
Group class and mini-course fees are not transferable to private training, and vice versa.
You may repeat a class, if you so desire, at a discounted rate. Some folks feel like they and their dog could use the additional practice and coaching before moving on. In such a case, puppy classes run $59 per class and adolescent/adult classes run $79 per class. You are entitled to all six weeks, of course. Please understand that this nominal fee is necessary since you are taking a class spot that could go to another dog owner.
Agreement to Hold Harmless and Assumption of Risk
By booking a class, you warrant that you understand that attendance of a Simpawtico Dog Training, LLC class is not without risk to yourself, members of your family or guests who may attend, or your dog. You represent and warrant that your dog is physically fit and has no medical condition which would prevent his/her full participation in classes. You assume full responsibility for any risks, injuries or damages which might incur as a result of your dog participating in classes. You waive any claim you may have against Simpawtico Dog Training (including its members, managers, employees, and agents) for injury or damages which you or your dog may sustain as a result of participating in these classes. You waive and release Simpawtico Dog Training, LLC (including its members, managers, employees, and agents) from any and all liability of any nature or damage which you or your dog may suffer, including specifically, but not without limitation, any injury or damage resulting from action of any dog, and assume risk of any such damage or injury while attending any training session held by Simpawtico Dog Training, LLC. You, your heirs or legal representatives forever release, waive, discharge and covenant not to sue Simpawtico Dog Training, LLC (including its members, managers, employees, and agents) for any injury or death caused by their negligence or other acts during the training of your dog or while on the training premises, 110 North Main St., Elmira, NY 14901 or any surrounding area thereto. You agree to assume full responsibility for any risks, injuries or damages which your dog might incur to itself or towards any other animal, person or property while in attendance of Simpawtico Dog Training, LLC classes. Simpawtico Dog Training, LLC reserves the right to refuse or terminate services of any pet at any time.
You consent to Simpawtico Dog Training, LLC taking photos and video recordings during the course of our assessment, evaluation, training, remediation and/or treatment of the Animal(s) and for advancing veterinary medicine, advancing behavioral methodology, and for the purposes of marketing/advertising. You agree that all photos and video recordings will be the sole property of Simpawtico Dog Training, LLC.
Purchasing training online and checking the “Terms & Conditions” box is effectively your signature that both parties shall evidence acceptance of these terms.